Frequently Asked Questions for Landlords

For our plus plan, JDN charges 7% of rent roll monthly, plus a $15.00 monthly administrative fee.  The administrative fee is per portfolio, not per property.  Whether you have one property or 10 properties under JDN management, you pay the same $15.00 administrative fee. See our pricing page for more information.

Tenants submit their service requests via our tenant portal.  These service requests go directly to our Maintenance Coordinator who then assigns them to one of our technicians.  Service request submissions are first reviewed to determine if the requests are landlord responsibilities or tenant responsibilities; ie fuse or lightbulb replacement.  For items that are tenant responsibilities, we advise the tenant on how to address the issue.  We then dispatch technicians to address landlord obligations.  Should maintenance be required due to tenant negligence, we perform the work and seek compensation from the tenants.

Initially, we send out automated texts and emails to seek information on the issues causing the rental arrears.  Should this fail, we follow up with phone calls and on occasion we knock on doors.  We attempt to work with tenants to resolve these issues in an attempt to help tenants keep their homes, while at the same time ensuring landlords are able to meet their monthly expenses such as mortgage payments.  Legal action is sometimes involved in this process as well, in which case we serve tenants with the appropriate documentation (form N4) and move forward handling the legal matter from start to finish.

JDN collects the rent directly from the tenant.  After deducting JDN expenses, the remaining owner remittance is directly deposited into landlord accounts.  This is done the same month the rent is due in order to have the funds available to the landlord as soon as possible.