Question 1

Am I allowed to paint?

Accepted Answer

This is possible! Please discuss it with us before you start. There may be conditions around paint colour and restoration expectations at move-out.

Question 2

Should I purchase Tenant Insurance?

Accepted Answer

Yes — we require all tenants to obtain a renter's liability insurance policy. We also highly recommend coverage for personal belongings. Important: a property owner's home insurance does NOT cover your personal property. Unexpected events like water damage can result in significant personal loss without your own policy.

Question 3

What are my next steps if I want to end my tenancy?

Accepted Answer

After your one-year fixed-term tenancy ends and you've transitioned to month-to-month, provide written notice of at least 60 days before the end of your billing cycle. You can do this through the Tenant Portal, by email, letter, or by filling out the N9 — Tenant's Notice to Terminate Tenancy form.

Question 4

Who can I turn to for information about my rights as a tenant?

Accepted Answer

The Ontario Landlord and Tenant Board (LTB) is the best source of information for all aspects of renting in Ontario. Visit tribunalsontario.ca/ltb for guides, forms, and resources.

Question 5

What are my maintenance responsibilities as a tenant?

Accepted Answer

Under the Residential Tenancies Act, you are responsible for keeping the unit clean to ordinary standards and repairing any damage caused by yourself, your guests, or anyone residing in the unit — or covering the cost of those repairs.

Question 6

Are utilities included? Which ones? How are they paid?

Accepted Answer

This varies by property. We inform tenants of utility responsibilities upfront. Generally, tenants pay the utility provider directly. We're happy to help you set up accounts before move-in.

Question 7

How do I pay rent?

Accepted Answer

Tenants have multiple convenient options: your Tenant Portal (EFT or credit card online), personal cheque, or money order. JDN does not accept cash payments for safety and accounting reasons.

Question 8

How do I submit a maintenance request?

Accepted Answer

Log in to your Tenant Portal at manage.mipropertyportalapp.com to submit a request directly to our maintenance coordinator. You can track status and receive updates in real time. For emergencies, call (519) 951-7226.

Question 9

What do I do in an emergency?

Accepted Answer

JDN provides a 24/7 emergency maintenance line. Call (519) 951-7226 and follow the prompt for emergency services. These are for situations that cannot wait until the next business day. Emergency issues are addressed immediately.

Frequently Asked Questions for Tenants

Common Questions

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