Smoke & Carbon Monoxide Safety
Safety guidance and maintenance reporting for JDN tenants.
Emergency? Call 911 from a safe location.
For fire, smoke, a suspected carbon monoxide emergency or immediate danger:
- Follow your building’s fire safety plan and move to safety where it is safe to do so.
- Call 911 from a safe location and follow emergency services’ instructions.
- Do not re-enter until emergency services say it is safe.
Do not use the maintenance line or tenant portal instead of 911 for emergencies.
Report a Smoke or Carbon Monoxide Detector Issue
Submit a maintenance request by logging into the tenant portal, or call 519-951-7226, extension 107.
Log Into Tenant Portal
Call Maintenance — Ext. 107
Dial extension 107 after connecting.
Keeping Alarms Working
Landlord Responsibilities
Landlords are responsible for installing and maintaining required smoke and carbon monoxide alarms in working order, including required inspections and testing in accordance with applicable requirements and the manufacturer’s instructions.
Tenant Safety Guidance
- Never disable, disconnect, cover or tamper with an alarm.
- Report concerns promptly through the tenant portal or maintenance line above.
- Follow the manufacturer’s instructions for your alarm model.
For current building-specific requirements, see Ontario’s carbon monoxide safety guidance (opens in a new tab) and follow your building’s fire safety plan.