Question 1

What do I need to bring on move-in day?

Accepted Answer

Bring government-issued ID, proof that required move-in payments are complete, and any instructions provided by JDN. You should also be ready to review move-in expectations and confirm any key details provided before move-in.

Question 2

How do I get my keys?

Accepted Answer

JDN will provide key pickup or move-in instructions before your tenancy begins. Keys are only released once lease signing, required payments, and move-in requirements are completed.

Question 3

Is there a move-in inspection?

Accepted Answer

Yes. Within the first 5–7 days of your tenancy, you'll complete a digital Move-In Condition Report documenting all rooms, fixtures, and existing wear with photos and timestamps. This record is kept on file and compared to your move-out inspection at the end of your tenancy.

Question 4

What should I do if something is wrong on day one?

Accepted Answer

Report it right away through the tenant portal. You can also call JDN's main line at 519-951-7226 and follow the prompts to reach the Maintenance extension. Our automated AI maintenance assistant can take service orders by phone 24 hours a day. Include photos, videos if helpful, and a clear description of the issue.

Question 5

When is rent due?

Accepted Answer

Rent is due on the date stated in your lease, most commonly the first day of each month. Tenants are responsible for making sure rent is paid on time.

Question 6

How do I pay my rent?

Accepted Answer

Tenants should pay through the JDN tenant portal unless JDN has provided different written instructions. The portal helps keep payments tracked properly and connected to your tenant account.

Question 7

What happens if I pay rent late?

Accepted Answer

Late rent may result in notices, legal steps, NSF charges where applicable, and additional follow-up from JDN. If you are having trouble paying rent, contact JDN as early as possible.

Question 8

Can I set up automatic payments?

Accepted Answer

Yes. Rent payments are set up through your tenant portal using EFT transfers. EFT means the rent comes directly from your bank account through the portal. Think of it like setting up an automatic bill payment: once your banking information is entered and authorized, the system can pull the rent payment from your bank account instead of you having to send an e-transfer every month. If you need help setting this up, contact JDN Support Services.

Question 9

Can my rent be increased?

Accepted Answer

Rent increases must follow Ontario rules and proper notice requirements where applicable. JDN will provide written notice if a rent increase applies.

Question 10

How do I submit a maintenance request?

Accepted Answer

You can submit a maintenance request through your tenant portal. You can also call JDN's main line at 519-951-7226 and follow the prompts to reach the Maintenance extension. Our automated AI maintenance assistant can take service orders by phone 24 hours a day. Please include photos, videos if helpful, and a clear description of the issue.

Question 11

What counts as an emergency repair?

Accepted Answer

Emergencies may include active flooding, no heat in required seasons, serious electrical concerns, fire or smoke concerns, major security issues, or anything that creates immediate danger. If there is an immediate threat to safety, call 911 first.

Question 12

How quickly will JDN respond?

Accepted Answer

Response time depends on the issue, urgency, vendor availability, and access. Emergency issues are prioritized. Submitting clear details, photos, and videos helps JDN understand and route the request properly.

Question 13

Can I do my own repairs?

Accepted Answer

Do not complete repairs, alterations, or installations without written permission from JDN. Unauthorized repairs or changes may create safety, insurance, or damage concerns.

Question 14

Who pays for repairs?

Accepted Answer

Normal maintenance is generally handled by the property owner. Tenants may be responsible for costs caused by damage, misuse, negligence, unauthorized alterations, or failure to report issues in a timely way.

Question 15

What happens at the end of my lease?

Accepted Answer

In Ontario, many residential tenancies continue month-to-month after the fixed term unless proper notice is given or a new agreement is signed. Contact JDN if you are unsure about your lease status.

Question 16

Can I renew my lease?

Accepted Answer

In many cases, yes. JDN may contact tenants about renewal options depending on the property, owner instructions, and lease timing.

Question 17

How do I give notice that I am moving out?

Accepted Answer

You can give notice through your Tenant Portal using the N9 form on your dashboard, or by submitting the N9 — Notice to End Tenancy form online. Notice must be in writing and meet the required notice period.

Question 18

How much notice do I need to give?

Accepted Answer

The amount of notice depends on your tenancy type and situation. Many month-to-month tenancies require at least 60 days' notice using the proper form, but tenants should confirm before relying on this.

Question 19

Can I break my lease?

Accepted Answer

Breaking a lease depends on the situation. Contact JDN as soon as possible so we can explain the available options, which may include assignment, sublet, or other legal steps where applicable.

Question 20

Can I sublet or assign my lease?

Accepted Answer

Sublets and lease assignments can be different depending on your situation, lease, property, and timing. Please reach out to your Property Manager before making any arrangements so JDN can explain the correct process and what approvals may be required.

Question 21

How do I prepare for move-out?

Accepted Answer

Remove all belongings, clean the unit thoroughly, return keys, and make sure any tenant-caused damage is repaired properly before the move-out inspection.

Question 22

What is the move-out inspection?

Accepted Answer

The move-out inspection documents the condition of the unit after the tenancy ends. Photos and notes may be used to compare the move-out condition to the move-in inspection and move-in records kept on file.

Question 23

What happens to my last month's rent?

Accepted Answer

In Ontario, your last month's rent deposit can only be used for your last month's rent. It is not a general damage deposit and cannot be used for cleaning, repairs, unpaid utilities, or other charges.

Question 24

Can charges apply after move-out?

Accepted Answer

Charges may apply for cleaning, garbage removal, damage, missing keys, unpaid rent, utilities, or other amounts properly owing. JDN will document concerns where applicable.

Question 25

What about wall holes, TV mounts, shelves, blinds, or pictures?

Accepted Answer

Tenants are expected to properly patch and repair holes caused by mounting TVs, shelves, blinds, pictures, or similar items. These are not automatically considered reasonable wear and tear. Repairs should be completed properly to avoid charges.

Question 26

What do I do about a noisy neighbour?

Accepted Answer

Submit a disturbance report with dates, times, duration, description, and supporting evidence such as audio or video where appropriate. JDN needs specific information before action can be taken.

Question 27

Should I call bylaw or police?

Accepted Answer

For serious disturbances, safety concerns, threats, or after-hours issues, tenants may need to contact city bylaw or police. If you make a report, provide the report number to JDN.

Question 28

Can I have guests stay with me?

Accepted Answer

Guests are generally allowed, but tenants remain responsible for their guests' behaviour and any damage or disturbance caused by them. Long-term occupants may require further review.

Question 29

Can I have a pet?

Accepted Answer

Pet rules depend on the property, lease terms, condo rules where applicable, and Ontario law. Contact JDN if you have questions about pets at your property.

Question 30

Can I smoke in my unit?

Accepted Answer

If you are on a JDN lease, smoking is not allowed inside the property or anywhere on the property in any capacity. This includes smoking in the unit, common areas, garages, porches, balconies, yards, driveways, or anywhere else on the property.

Question 31

How do I contact JDN?

Accepted Answer

Use the tenant portal for maintenance and account-related requests. You can also contact JDN Support Services by phone or text.

Question 32

Why should I use the tenant portal?

Accepted Answer

The tenant portal helps keep rent, maintenance, documents, and account communication organized. It also creates a clear written record.

Question 33

What if I cannot access my tenant portal?

Accepted Answer

Contact JDN Support Services and we can help direct you.

Question 34

Is there another way to submit a maintenance request by phone?

Accepted Answer

Yes. JDN has an automated AI maintenance assistant that can take service orders over the phone 24 hours a day. Call JDN's main line at 519-951-7226 and follow the prompts to reach the Maintenance extension.

Tenant Frequently Asked Questions

Moving In

Rent & Payments

Maintenance & Repairs

Leases, Renewals & Notice

Moving Out

Neighbours, Noise & Building Concerns

Tenant Portal & Communication

Still have a question?

Keep Moving Forward

Support Services