Question 1

What does JDN charge for property management?

Accepted Answer

Standard management is 7% of rent collected. Qualifying owners on our Sign & Save program pay 6%. There are no hidden fees, no maintenance markups, and no surprise charges.

Question 2

What is the Sign & Save program?

Accepted Answer

Sign & Save is JDN's loyalty pricing — qualifying owners who commit to a longer agreement receive a reduced 6% management fee instead of the standard 7%.

Question 3

Are there any hidden fees?

Accepted Answer

No. JDN is committed to fully transparent pricing. Vendor invoices are passed through at cost, and any owner-paid charges are itemized clearly on your monthly statement.

Question 4

What is your tenant placement fee?

Accepted Answer

Tenant placement is typically one month's rent and covers marketing, showings, screening, lease preparation, and move-in coordination. Final terms are confirmed in your management agreement.

Question 5

Do you mark up contractor invoices?

Accepted Answer

No. JDN does not mark up vendor or contractor invoices. You pay exactly what we pay.

Question 6

What does the management agreement say?

Accepted Answer

The agreement outlines scope of services, fees, term, approval thresholds, communication expectations, and termination terms. JDN will walk you through every section before signing.

Question 7

Can I cancel my management agreement?

Accepted Answer

Yes. The agreement includes termination terms, including notice required. JDN's goal is a long-term partnership, but you are never locked in indefinitely.

Question 8

What notice do I need to give to end management?

Accepted Answer

Most agreements require 60 days' written notice. Existing tenant obligations, including active leases and pending LTB matters, must still be honoured during transition.

Question 9

How do you find tenants?

Accepted Answer

JDN markets vacancies across major rental platforms, our own website, social channels, and our internal waitlist. We also use our reputation in London to attract quality applicants.

Question 10

How do you screen tenants?

Accepted Answer

Every application includes credit screening, income and employment verification, landlord references, and guarantor review where applicable.

Question 11

How long does it take to place a tenant?

Accepted Answer

Most properties are placed within 2–4 weeks of being listed, depending on season, pricing, and condition. JDN provides regular updates throughout the process.

Question 12

What happens if a tenant doesn't pay rent?

Accepted Answer

JDN follows a structured arrears process — automated reminders, formal notices, and LTB filings where required. Owners are kept informed at every step.

Question 13

Can I reject a tenant you've found?

Accepted Answer

Owners always have the final say on approval, within the limits of Ontario fair housing law. JDN provides full screening details and a recommendation, and you decide.

Question 14

What happens when a tenant moves in?

Accepted Answer

JDN coordinates the move-in walkthrough and supplies every new tenant with a digital condition report to complete within their first week. Tenants document each room with photos — creating a timestamped record that protects both the owner and the tenant. View our tenant move-in report here.

Question 15

How does maintenance work?

Accepted Answer

Tenants submit requests through the tenant portal or our 24/7 AI maintenance phone assistant. JDN triages, dispatches trusted vendors, and tracks every work order to completion.

Question 16

Do I need to approve every repair?

Accepted Answer

No. Routine repairs below your agreed approval threshold are handled without delay so tenant issues don't escalate. Larger work orders come to you for approval first.

Question 17

What's your approval threshold for repairs?

Accepted Answer

Thresholds are set in your management agreement based on your preferences. A common threshold is $300–$500 for routine repairs, with anything above sent to you for approval.

Question 18

What happens in an emergency?

Accepted Answer

Safety, water, heat, and security emergencies are addressed immediately to protect tenants and your property. Owners are notified as soon as the situation is stabilized.

Question 19

How do I know what's being spent on my property?

Accepted Answer

Every work order, invoice, and expense appears on your monthly statement and inside the owner portal in real time.

Question 20

When do I receive my owner statement?

Accepted Answer

Statements are generated monthly and posted to your owner portal, usually within the first week of the following month.

Question 21

How is my management fee calculated?

Accepted Answer

Management fees are calculated as a percentage of rent collected — not rent billed. If a tenant doesn't pay, JDN doesn't get paid either.

Question 22

How do you handle rent arrears?

Accepted Answer

JDN follows up immediately on late rent with reminders, formal notices, and LTB filings where required. Owners are kept informed throughout.

Question 23

What's your process if a tenant stops paying?

Accepted Answer

Standard process: automated reminder → N4 Notice to End a Tenancy for Non-Payment of Rent → L1 application to the LTB if unresolved. JDN handles documentation and filings.

Question 24

What happens if I need to file with the LTB?

Accepted Answer

JDN prepares and files the appropriate notice (N4, N5, N12, etc.) and the corresponding LTB application. We track timelines and keep you updated.

Question 25

Does JDN handle LTB applications?

Accepted Answer

Yes. JDN handles the preparation, filing, and follow-up of standard LTB applications as part of our management service.

Question 26

What is your experience with the LTB?

Accepted Answer

JDN's team has filed and managed hundreds of LTB matters across our London portfolio. We understand the forms, timelines, and adjudicator expectations.

Question 27

Can JDN represent me at a hearing?

Accepted Answer

JDN can attend hearings as the owner's authorized representative in most matters. Complex or contested hearings may benefit from a paralegal or lawyer — JDN can refer trusted partners where appropriate.

Question 28

Who is my main contact at JDN?

Accepted Answer

Most owners work directly with their assigned Property Manager, supported by Donna and our office team for billing, statements, and general inquiries.

Question 29

How quickly do you respond to owner inquiries?

Accepted Answer

JDN aims to respond to owner inquiries within one business day. Urgent matters are addressed the same day.

Question 30

How will I know what's happening at my property?

Accepted Answer

Owners receive monthly statements, real-time work order updates in the portal, and direct communication from their Property Manager whenever a significant event occurs.

Owner Frequently Asked Questions

Fees & Contracts

Tenant Placement

Maintenance & Repairs

Finances & Statements

The LTB & Legal

Communication

Still have questions? Let's talk.