If none of the above items resolve your issue, follow the steps below.
If your toilet is blocked:
Blocked toilets are usually caused by something blocking the system, and will need to be unclogged. Flush the system once, and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked, as this will cause an overflow.
There is no blockage, but the flush mechanism will not work:
To diagnose the issue of a non-flushing toilet, remove the toilet tank cover to view the flushing system and make sure the flapper element is attached and working.
Outlets are not working:
Rule out equipment failure by trying to power the equipment from another outlet. If you suspect that the outlet is the problem, reset the breaker to see if this resolves the issue. You may need to reset the GFCI, the ‘reset’ button found directly on the electrical outlet.
The whole property is without power:
If your property is the only one without power, it is likely caused by a breaker that has been tripped. Locate the breaker box and reset the breaker to see if the power is restored. Call your electric company if you continue to experience issues, to see if there is an outage in your area.
The likely cause of a lack of hot water is a fault in the settings of the tank thermostat. Check to make sure the settings are correct, and are not set to a vacation mode, or other “off” setting. Reset the thermostat and allow the system to heat up for 15 minutes before testing.
Make sure your thermostat is set correctly, and has not tripped or encountered a fault that has shut off the system. Reset the thermostat.
If it’s an emergency repair situation, such as in the event of a burst water pipe, call JDN’s emergency hotline at (519) 951-7226.
If you are concerned for your safety, such as in the case your carbon monoxide detector is going off and it does not appear to be due to a dead battery, call 911 immediately.
Other common issues include:
For non-emergency repairs, log in to your portal to submit an online maintenance request and we’ll respond to your submission during regular business hours.
If you have not yet registered your tenant portal, please check your inbox and spam folder for the invitation to register email. Our staff can re-send you a new invite as well. Please contact us at email@example.com or call us at (519) 951-7226